Returns Postage

Return & Refund Eligibility

We want you to be fully satisfied with your purchase. If you need to return an item, please review the following return policy:

✅ Items must be returned within 30 days of delivery.
✅ Items must be unused, unworn, and in original packaging.
✅ Tags and labels must remain attached.
✅ Final sale items, gift cards, and personalized items are non-returnable.

Return Shipping & Postage

🔹 Who Covers Return Shipping?

  • Customers are responsible for return postage unless the item is damaged or incorrect.
  • If the return is due to our error, we will provide a prepaid return label.

🔹 How to Return an Item?

  1. Contact our support team at customerservice@oseacove.com with your order number and reason for return.
  2. If eligible, we will send you a return authorization and shipping instructions.
  3. Pack the item securely and ship it to OSEA COVE, PO BOX 80758, LONDON, W3 3JU, United Kingdom.

🔹 Return Shipping Costs

  • If you are responsible for return shipping, we recommend using a trackable shipping service.
  • We are not responsible for lost or damaged return packages.

Refund Process

💳 Once your return is received and inspected:

  • Approved refunds will be processed within 5-7 business days.
  • Refunds are issued back to the original payment method.
  • Shipping fees are non-refundable.

Exchanges

  • If you need a different size or color, place a new order and return the original item.
  • We will issue a refund once we receive the returned item.

Contact Us

📩 For return requests, email us at: customerservice@oseacove.com
📞 Customer Support: 07535103741
📍 Return Address: OSEA COVE, PO BOX 80758, LONDON, W3 3JU, United Kingdom