Returns & Exchange

RETURNS

Here at Osea Cove, We are committed to giving our customers a great shopping experience. At times, you may wish to return an item and we are here to help with that process. 

RETURNS POLICY

Once your item has been received, you have 30 days in order to return your item for a refund. Your item must have all labels still attached, hygiene stickers in place, and returned in it's original packaging. 

To start a return, you can contact us at customerservice@oseacove.com Please DO NOT go ahead and return your item without receiving a reply email from our team first. Our Team aim to reply within 1-3 days.  Please copy and paste the template below for your returns email 

FULL NAME:

ORDER NUMBER:

ORDER DATE: 

ITEM/ITEMS YOU WISH TO RETURN:

REASON FOR RETURN: 

If your return is accepted, you may go ahead and use the steps below to return your item/items. Items must be shipped back in its original packaging. Items sent back to us without first requesting a return will not be accepted and no refund will be issued. 

You can always contact us for any return question at customerservice@oseacove.com

Step 1) Inside your parcel you will find a returns form. Please complete the returns forms

Step 2) Cut off the bottom returns address label and attach address label to outer parcel

Step 3) Place returns form inside your parcel. If there is no returns form inside the parcel, we will not be able to issue you a refund.

Step 4)

MAINLAND UK RETURNS: Visit our "Returns postage" page and purchase your returns postage. Once purchased, you will receive your postage label within 1-3 days via the email address on your account. Please attach your postage label to your parcel and drop to your nearest parcel drop off location. To find your nearest drop off location, please visit      www.evri.com/parcelshop     Please keep your receipt safe as it will contain tracking information. 

INTERNATIONAL RETURNS: Take your parcel to your local Post Office. Returns postage must be paid by the customer. Please use a trackable service. Keep receipt of your return as this may be needed should we need to contact the delivery service in an unexpected event such as a lost parcel. Please remember It's advised to use a "Trackable Service`" If customs form is required, please enter the value as the value of the item/items you are retuning, Not your whole order amount. 

 

EXCHANGES 

Unfortunately we do not offer exchanges however, you may return your item and place a new order for the item you wish to buy.